At this stage, after reading the Blog articles for the last two (2) weeks we can safely say that the Integration Focused Approach is the one that is aimed at really satisfying the customer. It’s safe to assume that in writing these Blog articles, there would be people or organisations that are not fully aligned with the Integration approach and they may have concerns as to how to transition themselves or their organisation to this model.

My last Blog article focused on introducing the concept of Implementation vs Integration; clearly pointing out the differences in the two (2) approaches.

I am often asked whether there is a difference between Implementation and Integration. This question, at least in my experience often comes after conversations with new customers about our (BLU’s) approach to delivering projects.

A network is a connection of devices and its purpose is to facilitate communications between these connected devices or nodes as the industry calls them.

Who does not have Wi-Fi? It is all that we live off of now because it is how we stay connected to each other across the world. But sometimes it just does not ‘work’ and of course we blame it on the network!

Research has shown that customer engagement drives increased customer loyalty and by extension increased revenue. So how can you use a customer engagement platform to produce more loyal customers?

The requirements for businesses are never the same. And that is why 5 different businesses can have 5 different problems even if they are in the same niche.

“Why do I need to spend time and money designing something that, in this day and age, should be a commodity?” This was a question posed to us by a customer recently.